Todays blog is about the joys of trying to get a parcel delivered by Yodel. I should say at this point I have no ties with Yodel or any other delivery company and this is just a review how my delivery (or lack of) went.
I have never had great luck with Yodel and back in January 2014 they were voted the worst delivery company for the second time 2 years running, see details HERE. Christmas 2014 they had learned nothing after gaining being the worst accolade, and I was one of the many to suffer this and the BBC picked up on this HERE.
Early on Monday the 12th January this year I placed an order on ebay, nothing critical so I found a supplier that offered free delivery. Tuesday I got an email from Yodel to advise of delivery, my heart sank, but I thought they must have improved, mustn't they?
I heard nothing all week so I contacted the supplier and was advised:
The courier is advising that the order was out for delivery on Saturday but at 6pm the business was closed.
I have asked them to reissue the delivery urgently and deliver within business hours.
Something not right here as Yodels tracker said they tried to deliver Friday night, staff were in the office until 6.30 pm and certainly nobody tried to call (my number was on the order).
Monday 19th, Yodel driver arrives! sadly nothing for me or the company but wanted directions, no please or thank you but there you go.
Tuesday 20th, Yodel driver arrives! Same one but no parcel for me or the company but once again wants directions (this causes amusement in the office), again no please or thank you.
Wednesday 21st, nothing, I call the supplier and request cancellation of the order, I will go else where. They offer to deliver next day (22nd), they were very apologetic so I agree to give them a go.
Thursday 22nd, Yodel driver arrives, sadly to pick up an RMA going back to another supplier, I ask the driver where my parcel is as this was the second attempt at getting it and it was on a 24 hour delivery, feel free to have a guess at his reply from the options below, was it:
A) Im really sorry but we ran out of time for deliveries today.
B) I have no idea but I can find out for you.
C) Yeah it's back at the depot do you still want it?
Would you be surprised if it was C? Sadly I wasn't. And the other members of the team who heard this were quite shocked at his attitude and lack of interest or apology.
I said nothing and opened the door and off he went.
Called the supplier and requested my money back, which they agreed and were sincerely sorry and are looking in to their options for deliveries. I explained I wouldn't ever use them while they used Yodel which they fully understood.
From now on I will not buy anything from companies that use Yodel, I call or mail in advance and ask who they use, if they say Yodel I ask for an alternative and if they have no alternative I go elsewhere and explain why, the more people that do this the quicker Yodel will have to change their business model.
Yodel have a twitter presence which certainly responds quicker than their drivers, they are a cuddly friendly lot who like to end tweets with a lovely friendly smiley face :) which is nice.
Enough is enough.
A footnote to this is the parcel is at the depot awaiting my collection, I guess Yodel use this a lot to save them the bother, perhaps they would like to send someone to do my job while I do theirs?